Job Description

Job Description

Job Description

MEDICAL ASSISTANT

Job Title: Medical Assistant 

Department: Varies

Reports to: Practice Manager 

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Medical Assistant provides clinical and administrative support to physicians and healthcare providers in a medical office setting. This role is responsible for assisting with patient care, performing routine clinical tasks, and ensuring efficient daily office operations while maintaining patient confidentiality and a high standard of care.

Duties/Responsibilities:

Clinical Duties

• Prepare patients for examinations by taking vital signs, recording medical histories, and documenting chief complaints
• Assist physicians with examinations, treatments, and minor procedures
• Administer injections and medications as directed by the physician
• Collect and prepare laboratory specimens, perform basic lab tests, and ensure proper handling
• Perform EKGs, phlebotomy, wound care, and dressing changes as needed
• Manage exam rooms by cleaning, stocking supplies, and maintaining equipment
• Ensure compliance with infection control and safety protocols

Administrative Duties

• Schedule patient appointments and manage follow-up visits
• Verify patient information, insurance, and referrals
• Maintain accurate and timely documentation in the electronic health record (EHR)
• Handle phone calls, patient inquiries, and prescription refill requests
• Coordinate communication between patients, providers, and external facilities
• Assist with billing, coding, or prior authorizations as needed

Required Skills/Abilities

• Excellent patient service and bedside manner 
• Ability to multitask in a fast-paced environment 
• Strong attention to detail and organizational skills 
• Ability to maintain patient confidentiality (HIPAA compliance) 
• Team-oriented with a professional and positive attitude

Education and Experience:

Required

• High school diploma or equivalent
• Completion of an accredited Medical Assistant program or equivalent experience 
  • Equivalent experience is at least 2 years working as a Medical Assistant in a healthcare setting
• Knowledge of medical terminology, clinical procedures, and office operations
• Strong communication and interpersonal skills
• Completion of Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification within 6 months from the date of hire at which time the employee would be re-classified as a Medical Assistant II

Preferred

• Previous experience in a physician office or outpatient clinic 
• Experience using electronic health records (EHR/EMR systems)

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