Job Description

Receptionist

Pay Rate: $18 Hours: 7:30 - 4:30 M-F Location: 610 Market Street, Philadelphia PA Assignment Duration: 1 month +

What You'll Do:

• First point of contact for all those entering the workplace. Greet them with a friendly and welcoming demeanor, engaging with eye contact.
• Issue visitor passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Focus on delivering an elevated hospitality experience by providing a genuine, authentic yet professional interaction with everyone.
• As CBRE's workplace team, we provide recommendations and solutions across the organization. There may be projects that arise, where you will support in developing presentations and speaking to various-sized groups.
• Knowledge of the building, workplace, and neighboring areas.
• Aware of key contacts and how to reach FM, AV, Catering teams for requests and escalations as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Proactive in nature. Anticipates the needs of our guests / clients and offers solutions or support without asking.
• Takes ownership of tasks or issues and follows up to ensure it is complete/closed. Demonstrates emotional intelligence among interactions.
• Communicate daily with executive assistants, key bookers and at times, COOs and other C-Suite Executives
• Organize and manage on-site events and activations, as needed. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
• Manage all requests for meeting reservations, catering, AV and similar service support needs. Oversee
• Ensure all details are accurate in our meeting room booking system and updated as reiterations are sent in.
• Actively monitor the workplace experience mailboxes, ensuring all emails are responded to and actioned within 24 hours.
• Provide catering menus to bookers and be proficient in answering their questions. Attention to detail is critical in indicating dietary and allergen requests
• Proactively researches our clients and visitors and communicates to the team when VIPs are visiting. Preferences are indicated and standard arrival template is shared.

Qualifications:

• High School Diploma or GED with 0-2 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Interview Process: 1 virtual interview

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